FAQs

How do I place a custom order?

Use the custom order button above or send us an email with a brief description of your idea and our design team will let you know if we can make it.

Please include names, sizes and a brief design idea.  If you don't have a specific design in mind, we can help put together a few ideas for you!

What are the steps involved in a custom order?

Starting 01/2023 all custom orders will require an additional $10 for design time and 50% down.  We will send you an invoice for this fee after we verify all information before creating the design.  

What happens next?

• Once we complete your design, we will send you a proof to approve.  The proof will be displayed in purple and green colors due to the software. 
• We then verify color (if not selected already) and make any necessary changes. 
• Once you approve your proof, we will begin creating your item. 
• We want to create the perfect item for you, please be as specific as you can in order for us to prevent multiple design proofs. 
• After your item is created, we will send you a picture of your item and confirm delivery options.  If we are shipping your item, this is when you will receive your tracking number. 

What is your turn around rate?

Depending on the size of your order, our turn around rate is 2 - 4 weeks depending on the season.  
Our high-volume season is November - January.

Can I buy items in the shop? 

Absolutely!  If you are local, follow us on Facebook for daily updates.  Our shop hours vary.  We can also schedule an appointment for you to stop in the shop!