How do I place a custom order?
Use the custom order button above or send us an email with a brief description of your idea and our design team will let you know if we can make it.
Please include names, sizes and a brief design idea. If you don't have a specific design in mind, we can help put together a few ideas for you!
What are the steps involved in a custom order?
Starting 01/2023 all custom orders will require an additional $10 for design time and 50% down. We will send you an invoice for this fee after we verify all information before creating the design.
What happens next?
- Once we complete your design, we will send you a proof to approve. The proof will be displayed in purple and green colors due to the software.
- We then verify color (if not selected already) and make any necessary changes.
- Once you approve your proof, we will begin creating your item.
- We want to create the perfect item for you, please be as specific as you can in order for us to prevent multiple design proofs.
- After your item is created, we will send you a picture of your item and confirm delivery options. If we are shipping your item, this is when you will receive your tracking number.
What is your turn around rate?
Depending on the size of your order, our turn around rate is 2 - 4 weeks depending on the season.
Our high-volume season is November - January.
Can I buy items in the shop?
Absolutely! If you are local, follow us on Facebook for daily updates. Our shop hours vary. We can also schedule an appointment for you to stop in the shop!
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
You can contact us through our contact page! We will be happy to assist you.
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.